The Heartland Box is the safest, easiest, most convenient way to preserve your family’s memories.
Your Heartland Box will include barcode stickers for your materials, a domestic UPS shipping label to send your box to our facility, and packing materials to make sure your precious memories travel safely.
Yes, all of your original materials will be returned to you with your digital copies. Rest assured you will receive back all of your one-of-a-kind family materials.
You will receive a pre-paid UPS shipping label to ship your box to our facility. This UPS shipping label is only provided for customers located within the United States. International customers are responsible for shipping their materials to us at their own expense. For domestic customers that cannot use UPS, please feel free to use the service that you’re most comfortable with.
Of course! We are more than happy to have our customers visit us. Please call ahead to set up an appointment so we can provide you with the best experience possible.
Processing times can vary, based on the materials you send in your box, but most orders are digitized in 3-4 weeks. If you have a specific deadline that you need the order back by, please give us a call at 888.332.6699 and we will do the best that we can to accommodate you.
You can send us video tapes, reels of film, printed photos, 35mm negatives, 35mm slides and/or audio cassettes. If you’re unsure what types of materials you have and if they can be sent in your box, give us a call and we’ll be happy to help you figure it out!
We can handle print photos of all sizes, from your standard to 4”x6”, up to 8.5”x11”. If your printed photos are larger than 8.5”x11”, please contact us because it may require an additional fee.
Definitely! We accept color photos and Black & Whites! Send them all in so we can digitally preserve them and stop the fading.
Yes, in addition to printed photos, you can send in 35mm negatives and 35mm slides. If you aren’t sure whether or not your negatives and slides are 35mm format, give us a call and we can help you figure it out.
We accept all made-for-consumer video formats, including VHS, S-VHS, VHS-C, 8mm, Hi8, Video8, MiniDV and Betamax. If you don’t know what you have, give us a call and we can help you figure it out.