FAQs



What is the Heartland Box?

The Heartland Box is the safest, easiest, most convenient way to preserve your family’s memories.

What is included in my Heartland Box?

Your Heartland Box will include barcode stickers for your materials, a domestic UPS shipping label to send your box to our facility, and packing materials to make sure your precious memories travel safely.

Will my materials be returned to me?

Yes, all of your original materials will be returned to you with your digital copies. Rest assured you will receive back all of your one-of-a-kind family materials.

What is the best way to ship my order to you?

You will receive a pre-paid UPS shipping label to ship your box to our facility. This UPS shipping label is only provided for customers located within the United States. International customers are responsible for shipping their materials to us at their own expense.  For domestic customers that cannot use UPS, please feel free to use the service that you’re most comfortable with.

I’m local, can I visit your facility and drop off my materials in person?

Of course! We are more than happy to have our customers visit us. Please call ahead to set up an appointment so we can provide you with the best experience possible.

How long will my order take to process?

Processing times can vary, based on the materials you send in your box, but most orders are digitized in 3-4 weeks.  If you have a specific deadline that you need the order back by, please give us a call at 888.332.6699 and we will do the best that we can to accommodate you.

What kind of materials can I send in my Heartland Box?

You can send us video tapes, reels of film, printed photos, 35mm negatives, 35mm slides and/or audio cassettes. If you’re unsure what types of materials you have and if they can be sent in your box, give us a call and we’ll be happy to help you figure it out!

Are there any size restrictions for the printed photos I send?

We can handle print photos of all sizes, from your standard to 4”x6”, up to 8.5”x11”. If your printed photos are larger than 8.5”x11”, please contact us because it may require an additional fee.

Can I send Black & White photos?

Definitely! We accept color photos and Black & Whites! Send them all in so we can digitally preserve them and stop the fading.

Can I also send my negatives and slides?

Yes, in addition to printed photos, you can send in 35mm negatives and 35mm slides. If you aren’t sure whether or not your negatives and slides are 35mm format, give us a call and we can help you figure it out.

What kinds of video tapes can I send in my heartland box?

We accept all made-for-consumer video formats, including VHS, S-VHS, VHS-C, 8mm, Hi8, Video8, MiniDV and Betamax. If you don’t know what you have, give us a call and we can help you figure it out.